Roadside Assistance

ROADSIDE ASSISTANCE

Isuzu Roadside Assistance lets you travel with complete peace of mind knowing your own personal is a mere phone call away.

Call us on 0800 422 777 (toll free in South Africa) or +27 41 403 2555 (for outside South Africa)

In the event of an unfortunate vehicle breakdown, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible. Please note that this service is only supported in South Africa, Namibia, lesotho and Swaziland.


Bakkie Roadside Assistance

Broadly, Isuzu Road Side Assistance covers:

Towing service or technical assistance

In the event of a vehicle breakdown, we’ll arrange for your vehicle to be towed to the closest Dealership for diagnosis and repairs. Where possible and if repairable at roadside, an Isuzu Dealership or Roadside Assistance technician will be dispatched to assist you with your vehicle concern.

Courtesy or alternative transport

In the event of a vehicle breakdown, we’ll arrange for your vehicle to be towed to the closest Dealership for diagnosis and repairs. Where possible and if repairable at roadside, an Isuzu Dealership or Roadside Assistance technician will be dispatched to assist you with your vehicle concern.

Accommodation or rental car

Should you be stranded further than 100km from your home or destination due to your vehicle undergoing un-scheduled repairs as a result of breakdown, a FREE rental car will be provided in order for you to complete your destination or alternatively suitable FREE overnight accommodation as applicable. A fuel deposit (fully refundable when vehicle is returned with a full tank of fuel) is payable for rental cars supplied and fuel (including tolls) for travelling during rental usage is for owners account.

Other services and benefits

  • Safety at Roadside (if you feel unsafe, a security vehicle as available will be dispatched to protect you)
  • Safe overnight storage of vehicles
  • Repatriation of your vehicle to your home/closest dealer upon completion of repairs (further than 100km from home)
  • Changing of flat tyres
  • Keys locked in car
  • Fuel Assistance (owner pays for fuel supplied only)
  • Transmission of urgent messages to family members or assistance with directions
  • Information services (closest Dealer, filling station, vehicle warning systems, tyres)

All benefits are as applicable and that any negligence, accident damage or other will not be covered.

 


HOW TO REQUEST ROADSIDE ASSISTANCE

To get help when you are on the road, simply call our dedicated Roadside Assistance customer call centre and we will rush to your aid. Isuzu Roadside Assistance lets you travel with complete peace of mind. A stress-free motoring experience like having one’s own personal assistant, a mere phone call away on:

0800 422 777  (toll free in South Africa) or  +27 41 403 2555 (for outside South Africa)

To make the process as efficient as possible and for the best support, it is helpful to have the following information ready when calling:

  • 1. Your name and contact phone number
  • 2. Specific location of the vehicle, along with the nearest landmark
  • 3. Vehicle Model, colour and registration plate number
  • 4. Vehicle Identification Number (VIN) (on license disc and bottom left corner of windscreen)
  • 5. Latest Mileage
  • 6. Brief description of the problem with vehicle

TRUCK ROADSIDE ASSISTANCE

Roadside assistance is a necessity. Isuzu Trucks offers you this personalized service offering 24 hours and 365 days via our Customer Support Center. Roadside Assistance is available on all vehicles. We will arrange either a technician to repair your vehicle on the side of the road or a tow operator to take your vehicle to the nearest dealership to be repaired.

To ensure that your vehicle is back on the road as quickly and efficiently as possible, we conduct a conference call with your driver or fleet manager and the nearest dealers’s technician and our call centre agent. Once the decision has been made, our agent will follow your case until it has been resolved to your satisfaction.

If your vehicle is within warranty, you will receive this service free of charge.

Customer concerns are taken seriously and our Customer Support Center strives to resolve the situation to everyone’s satisfaction. All calls are recorded for quality-control purposes. Whether your call is related to an unresolved issue or query about our latest product or the location of our nearest dealership, we will give you the same attention.

Please call our toll free number 08600 ISUZU or for more information.

 

 

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